- Real time monitoring of Payments - Processing of Refunds

• Did work, create, run and publish SQL jobs on ETL Manager. • Handling requests from Stakeholders for data. Understanding the requests of stakeholder and effectively working to provide the data within SL. • Data mining and dashboard creation based on Stakeholder request. • Knowledge of creating dashboards, handling data on Excel. Basic knowledge of VBA and working knowledge of Macros. • Was in-charge of publishing COA reports • Fundamental knowledge of AWS cloud computing concepts. • Working level knowledge of Amazon Quick sight. • Intermediate level knowledge of SQL and optimizing queries • Basic knowledge of Python and the use of python in data science.

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Recommend potential products or services to management by collecting customer information and analyzing customer needs. • Contribute to team effort by accomplishing related results as needed. • Identify and assess customers’ needs to achieve satisfaction. • Build sustainable relationships of trust through open and interactive communication. • Provide accurate, valid and complete information by using the right methods/tools Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. • Follow communication procedures, guidelines and policies. • Go the extra mile to engage customers. • Greet customers warmly and ascertain problem or reason for calling. • Assist with placement of orders, refunds, or exchanges. • Place or cancel orders, answer questions about warranties or terms of sale, act as the company gatekeeper, suggest solutions when a product malfunctions handle product recalls, attempt to persuade customer to reconsider cancellation, inform customer of deals and promotions. • Work with customer service manager to ensure proper customer service is being delivered.

- Volunteered as a Waiter in the Pizza restaurant. - Participated in the construction of Eco-friendly houses. - Assisted in organizing events. -Assisted in procuring materials.

Ensuring that the appropriate background check(s) are conducted on the final candidate for all faculty, administrative professional, state classified and non-student hourly positions, as well as those student, post-doctoral fellow, graduate assistant, clinical psychology intern, veterinary resident and intern, fellowship grant trainee, faculty affiliate, and volunteer positions as outlined in the Policy. This includes initial appointments (new hires) to the university as well as who experience a significant job change via either movement into a new position or assumption of new responsibilities in their current role promotions and transfers of existing university personnel.Submitting the employee’s or final candidate’s full name, email address, employee type (i.e., faculty, state classified, and student etc.), position title and number, and check(s) to be performed to: Human Resources (HR) & Talent Management System.Notifying the employee or final candidate of the type of background check(s) that will be performed and that s/he will receive an electronic communication from HireRight requesting that s/he complete an online background disclosure and authorization form.

Attract potential customers by answering product and service questions; suggesting information about other products and services. Open customer accounts by recording account information.Maintain customer records by updating account information. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Maintains financial accounts by processing customer adjustments. Recommend potential products or services to management by collecting customer information and analyzing customer needs. Prepare product or service reports by collecting and analyzing customer information.Contribute to team effort by accomplishing related results as needed.

Institure of High Technology and Physics, Material Science, Technology of Materials and Coating

National Research Tomsk Polytechnic University, Preparatory Course