Reliance Jio is a new venture started by Reliance Industries Limited. The company is having 4G and Mobile service license to operate in Indian market. I am part of Wi-Fi product team and taking care of Public Wi-Fi hotspot product development and special projects. Responsibilities: 1. Development of Wi-Fi product Achievement: 1. Product and business support for Stadium Wi-Fi project in Wankhede for IPL matches. 2. City Wi-Fi roll-outs in Kolkata & Lucknaow

Tata Teleservices is in business of providing telecom services under the brand name “Tata DOCOMO”. I am talking care of New Product Development for Wi-Fi (Hotspot Business) and One Data (Multiple Devices one plan). In current profile I do take care of conceptualization, development, UAT, Roll out & Training of new Product features & enhancement in product and processes for better experience during the customer lifecycle. These activities are supported & executed by the teams like, Product Marketing, IT, NPI, Technology, BE, Finance, Service Management, Service Operations, Service Development & Marcom. Responsibilities: 1. Development of New Products a. Wi-Fi Hotpots: i. Customer & Partner Lifecycle process development ii. Prepaid vouchers and Post paid plan availability iii. Reporting requirement recognition. b. One Data i. Integrating all data product for a single data plan. ii. Opportunity to cash flow integration. iii. Customer lifecycle process development iv. Plan availability v. Reporting requirement recognition. Key Achievements: 1. Introduced new flow & Pages for the Hotspots for enhanced customer experience. 2. Developed the functionality for billing of Monetization partners in system. 3. Opportunity to cash flow development which includes Sales Force, Feasibility systems, Order entry Systems, Service Delivery & activation and Billing system integration for the Wi-Fi business

Tikona Digital network is a Wireless Broadband Service provider. It’s a new entrant in the Indian broadband market. I was taking care of Product Management for the retail broadband business, which has approx 0.275 million active subscribers. Key responsibilities: 1. New Product / Functionality Development, which include Concept note creation, Business case approvals from BU & Finance head, BRS creation with cross functional teams and lead the process up to the Production movement of the new Product / Functionality. 2. To ensure profitability and increase customer stickiness for the broadband business 3. Pricing & positioning of the product and Marketing plan & collaterals development for new & existing product, with help of Marcom team. 4. BTL Activities: Communication and event targeting the new acquisition, leaflets, Society events & related activities. 5. Digital Marketing: Handling the customer forum (for existing users), mailer campaigns, Refer a Friend schemes (for new business). 6. Product life cycle Management, which includes regular product performance reporting to Chief Marketing officer, new functionalities / changes in the existing product as per the market requirement and business requirement & offers & bundling to boost sales. 7. Regulatory Reporting of plans and feedback to Regulatory team on the queries regarding the plans and broadband product. 8. Training on product/functionality change to trainers & operations team which include Order entry, Installation team, Customer Support, Call centres (inbound & Outbound) & Channel Partners. 9. Vendor development and relationship management for product/services related requirement. Key Achievements: 1. Initiated system changes to provide more flexibility to backend and frontend team to serve the customers. a. Changes in the messaging parameters to give more information to customers regarding usage, billing and payments. b. Plan upgrade messaging platform updated with new logic keeping usage and ARPU increment. 2. Leading the Prepaid plans development program. 3. Improved the ARPU of retail subscribers from Rs. 580 to Rs. 660 (sep – 13) 4. Introduced new FUP plans across circles to increase the acquisition 5. Upgraded the retention process for the profitable subscribers 6. Initiated product training programs for Backend (CC & Retention) and frontend (sales) teams. 7. Initiated new business opportunities with Hungama (for gaming) & Meritnation (for education) for increase in ARPU from subscribers. 8. Engagement with Google team for the Tikona Broadband bundle with Google ChromeBook buyers.

I worked for the Tata Group for 5 years. I had joined the group at TataNet, a Satcom Company and later got transferred to the SME unit of Tata Teleservices. SME team takes care of the SME (Data & Voice) & Retail customer (only Wire line Data & Voice). Deputy Manager, Products Wireline (Broadband & Voice) @ TTL Feb 2011 to Oct 2012 Tata Teleservices is in business of providing telecom services under the brand name “Tata DOCOMO”. I got transferred to Tata Tale Services wire line business Broadband & Voice services in Feb 2011 to support the newly formed SME team. Responsibilities: 1. Key responsibility to ensure profitability for the wire line broadband & voice business 2. New Product / Functionality Development, which include Concept note creation, Business case approvals from BU & Finance head, BRS creation with cross functional teams and step by step follow-up with IT up to the Production movement of the new Product / Functionality. 3. Pricing & positioning of the product 4. Product life cycle Management, which includes regular product performance reporting to Product & Marketing head, new functionalities / changes in the existing product as per the market requirement and business requirement & offers & bundling to boost sales. 5. Regulatory Reporting of plans and feedback to CRA team on the queries regarding the plans and broadband product. 6. Documentation for internal & external audits related to external certification (ISO & TL900) and group’s internal certification (TBEM). 7. Training on product/functionality change to ASRMs (trainer) & operations team which include Order entry, iCare (Installation team), Customer Support & Call centres (inbound & Outbound). 8. Vendor development and relationship management for product/services related requirement. Key Achievements: 1. New Product/ feature/process Developments: a. Fair Usage Policy functionality, which enabled us to provide high speed broadband on competitive price. b. Bandwidth on demand: This feature enabled Broadband subscribers to increase the bandwidth of the connectivity as per their requirement. c. Automation of Service provisioning (DSLAM Automation): Earlier the bandwidth allocation on the DSLAM was a manual activity in TTML area. Through automation we were able to cut the time to provision the service and also arrested the chances of manual errors. d. FTTH / Third Party Infra: This project enabled us to use the third party infra. Specially Fibre to provide high speed broadband in the new geographical areas. e. Automation of dunning process: With this automation, people dependency for the dunning and resuming the subscriber was removed. Integration of payment and credit monitoring system made the dunning and resumption of services error free. f. Automation of IP inventory update: This functionality enabled us to quick provisioning of IP Pools for the Broadband service. g. Safe Custody feature: This feature enabled us to reduce the operational challenge of subscriber getting billed and then provided waivers for a period he doesn’t need a broadband connection. Now the subscriber can put his connectivity in safe custody and later when he is back can use the services by just reactivating the services just by a call to Support Team. 2. Team member of the CFT for the integration of Broadband services across TTL & TCL-SME units 3. Plan rationalisation for broadband & voice services in Mumbai, RoM circles. – March 2011 4. Wire line broadband services launched in 12 new circles – Aug 2011 5. Plan rationalisation for broadband & voice services in Rest of India – Sep 2011 6. Lead the cross selling / over selling activity through calling which resulted in the increase of revenue by approx Rs. 1 Crore a year. Asst. Manager, Products Development @ TataNet August 2007 to Jan 2011 Tatanet provides Shared hub VSAT (Satellite communication) services. It’s a Tata Group company & division of Nelco Limited. Responsibilities: 1. Key responsibility to ensure profitability for the services/product which includes VSAT and hosted education services. 2. New Product / Functionality Development, which includes Concept note creation, Business case approvals from ED & Finance head, Process document and requirement note creation with cross functional teams and step by step follow-up with IT & Vendor for the Production movement of the new Product / Functionality product Development – Pricing & positioning of the product 3. Marketing plan development for new & Existing product 4. BTL Activities: Communication and events targeting the new acquisition participating the telecom, defence and Banking events. 5. Product life cycle Management, based on TL9000 framework 6. Periodic Internal & external (Channel) product trainings 7. Periodic Product reviews with sales teams (Enterprise & Channel) 8. Sales enablement through in-field support sales team with opportunity identification and lead generation 9. Competitors’ market studies 10. Vendor development and relationship management for product/services related requirement Key Achievements: 1. Internet over VSAT (ReadyNet, unlimited plans) for SME launched in December 2007. 2. ReadyNet Download based plans launched in August 2008 3. iDirect services launched in April 2008 4. eCourier – CDN solution using VSAT launched in April 2009 5. Internet Over iDirect (iNet) for Rigs & Corporate launched in July 2009 6. Surveillance over VSAT (ReadyView) launched in Jan 2010 7. NSE broking platform connectivity (TNET STOCK INSTA) launched in May 2010 8. Enterprise web collaboration services (TNET – MVS) Launched in June 2010

Asustek is world no. 1 manufacturer of ADSL, Cable modems along with maximum share of Motherboard sales in the World. I was working in the Corporate Solution team and taking care of ADSL Modem, ODD and Wi-Fi Skype products. Responsibilities: 1. Product selection for Indian Market. 2. Taking care of the product lifecycle 3. Business development through channels 4. Periodic reporting on product 5. Conducting the road shows & channel events 6. Competitors’ market studies 7. Stocking & ordering coordination between Distributors & ASUS HQ. Key Achievements: 1. Launched the ADSL modem (AAM6000EV) and First Wi-Fi (AiGuru S1) Skype Phones in Indian Market. 2. Part of the team who launched “Corporate solution products – server motherboards, gaming boards, PDA Mobiles” in Indian market

Pacific Internet India Pvt. Ltd. Is a part of PacNet Singapore and it's the largest regional ISP in Asia Pacific Region. Responsibilities: 1. Channel setup for VoIP services sell in Mumbai. 2. Providing the market / competitor information for VoIP products. Achievements: 1. Build and managing the channel network in Mumbai. 2. Started the VoIP solutions sales in Mumbai.

Marketing, PGDMM

Economics