⦁ A High Energy, result driven, customer-centric Hotel Operations Personnel with excellent professional credentials and extensive experience of over 18 years in the Hospitality Industry with expertise in overall supervision, planning, execution and management of international hotels specifically in the Front Office, Housekeeping & Guest Room management. ⦁ Comprehensive knowledge of international standard, service procedures with strong background in customer relations, concierge and workforce management. Proven ability to successfully increase efficiency, achieving benchmarks in business enhancement, improving customer service driven by a passion for achieving high quality at work. ⦁ Adept in managing systems including front office systems, supplies, inventory, forecasting & budgeting and preparing financial reports including rate and availability data. Proficient in achieving high customer satisfaction and recommending procedures to facilitate streamlining of departments to further excel customer satisfaction metrics. ⦁ Excellent in overseeing staffing, making duty rosters, disciplining, scheduling and monitoring performance in order to provide optimal guest satisfaction. Proven track record of developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the unit. ⦁ Possess strong organizational, leadership, decision making, mentoring & relationship management skills while maintaining high standards of personal performance and professionalism with ability to relate to people at any level of business and management.