Duties: Team Management, People Management, Revenue Management, Shrinkage management, Career building; Functions: Operation, Key Performance Indicators maintenance, Conflict management, Target meeting, preparation of presentation for Client meetings, Good practice sharing, Defect control, Quality Control, Error reduction, Reporting , Work force Management, Data Analysis. Achievement: Got the Attrition rate from 76% to 2 % within 1 year, Brought the Client from high alert to Stable position, got the best team award in India, share shifted the priority supplier for 41% to 79%, brought down the shrinkage from 30% to 11% (the allowed is 10%).

Duties: Training of New Hired and Existing Team Member Function: - Training module creation & development - Team Handling (sales and post sales) - Process and product training to new hires & refresher to old colleagues. - Preparing MIS reporting for the sales & training including sales forecasting. - Servicing customer for pre and post sale of air tickets. - Handling team & nesting them for 30 days and their reporting. Achievement: - Trained more than 10 Batches with put through percentage of 99%

Duties: Handling queries and creating Itinerary Function: - Handling the customer query over the phone and over the email - Handling walk-in customer - Supporting the team leader & Assistant Manager in the handling the team. - Talking supervisory escalation calls. - Maintain daily reports. Achievements: - Being the domain expert I was a part of Process mapping to SAP module in the organisation.

PGDBM, MARKETING

BACHELOR OF ARTS, MATHEMATICS