Prepare work schedules ● Train new employees ● Ensure prompt ordering and stocking of medical and office supplies ● Answer queries from doctors, nurses and healthcare staff ● Resolve potential issues with patients ● Stay up-to-date with healthcare regulations

❏ Orients and educates patients and their families by meeting them; explaining the role of the patient care coordinator; initiating the care plan; providing educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements. ❏ Develops interdisciplinary care plan and other case management tools by participating in meetings; coordinating information and care requirements with other care providers; resolving issues that could affect smooth care progression; fostering peer support; providing education to others regarding the case management process. ❏ Monitors delivery of care by completing patient rounds; documenting care; identifying progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; reviewing the care plan with patients in conjunction with the direct care providers; interacting with involved departments to negotiate and expedite scheduling and completion of tests, procedures, and consults; reporting personnel and performance issues to the unit manager; maintaining ongoing communication with utilization review staff regarding variances from the care plan or transfer/discharge plan. ❏ Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team; implementing team recommendations. ❏ Complies with hospital and legal requirements by fostering nursing practices that adhere to the hospital's and nursing division's philosophy, goals, and standards of care; requiring adherence to nurse practice act and other governing regulations. ❏ Protects self, co-workers, and patients by following policies and procedures to prevent the spread of bloodborne and/or airborne diseases. ❏ Respects patients by recognizing their rights; maintaining confidentiality. ❏ Maintains quality service by establishing and enforcing organization standards. ❏ Maintains patient care database by entering new information as it becomes available; verifying findings and reports; backing up data. ❏ Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. ❏ Contributes to team effort by accomplishing related results as need

❏ Medical secretaries sit front and center in busy health care settings, serving as the first point of contact for patients. Medical secretary responsibilities include the administrative part of keeping the office running smoothly. When patients arrive, the secretary checks them in; handles the paperwork; and verifies insurance and prepares medical records for the nurses and physicians. The secretary often handles at least some of the scheduling, as well as fielding phone calls and answering questions. ❏ In some offices, the secretary may take on additional paperwork responsibilities. Those might include processing payments, handling billing, directing lab results and sending medical records, as needed. It's also possible to have additional responsibilities around the office such as restocking supplies or handling minor cleaning duties

Shivaji College, B.A Pol.