Experience in working with Market Research, Company research, database building. Over 8 years of work experience in Knowledge Process Outsourcing. Experience in handling clients and team lead. Strong Analytical skills enabling the organization to meet its desired output. Current Responsibilities: • Structuring, Management and Allotment of data received from client. • Coordinating with the client for all process related requirements and queries. • Handling a team of 20 Researchers for voice and back office process. • Solving all process related queries. • Providing Process and Product Training for all the processes received by the account. • Quality Checking. • Keeping a check on training modules & On-Job-Training conditions for improved quality. • Generating daily and final reports, which need to be delivered to client. • Part of recruitment team from operations for voice and data process. • To identify key needs or gaps and provide leadership to close those gaps. • Ensuring real time delivery to client with minimal tolerance on quality. • Assisting Manager to maintain Cost to Revenue Matrix. • Providing inputs to Manager on the operational and in mapping any new Projects.  Awarded best performer of the year award. 2013  Awarded best performer of the year award. 2010

B.Com, Customer Service, Market Research, Company Research