COMPETENCIES • Project Management • Process Migration & Management • Client Servicing & Quality Assurance • Team Management & MIS • Project Communication • Tool Implementation • Stakeholder Communication • Team & People Management • Client Relationship Management • Budget control IBM INDIA PVT LTD (MAY 2005 - TILL DATE) TRANSITIONS & TRANSFORMATION TEAM (2012 - TILL DATE) CURRENT DESIGNATION: SENIOR MANAGER, TRANSITIONS TRANSFORMATION AND PROJECT MANAGEMENT Projects Handled as Project/Transition Manager  End to End transition of activities for Banking client from US, including Hiring, managing the Background checks, Facility setup (Secure area setup), Training & Ramp up plan – 2021  Project/Transition Manager for End to End Transition of 700+ R2R activities across the global for a UK Media giant – 2020.  Transition of KYC & Transaction Monitoring activities for a Banking client from Malta or 130 resources – 2019 Responsibilities as a Project/Transition Manager o Provide Transition Solution o Provide necessary support to the IBM Leadership team prior to Contract signing o Ensure Contract is Singed before the start of the Project o Hiring & Allocation of Resources o Pre-Knowledge Transfer training requirements are taken care for the new resources On Boarded. o Coordinating with all the internal teams (Hiring, IT, Procurement, Delivery management, IBM Leadership) to ensure project is on track o Coordinating with all the Clients (Client Project managers, Trainers, IT Team, Project Board/ Leadership) to provide the required updates and seek any help to ensure the project is on track. o IT & Infrastructure setup, including UAT & Load testing. Also includes implementation of any new tools & technology proposed in the solution to the clients o Ensure the Procurement of required assets (IT, Infrastructure & others). o Transition plan and Management including daily Training plan for clients Trainers & IBM Resources o Daily governance calls with Client Project managers o Daily governance calls with IBM Trainees & Team Leads/Managers o Weekly Leadership calls with Client Transition Bord & IBM Leadership to report out the Transition Progress o Ownership & resolution of RIAD Log o Monitoring & Report out the Transition Milestones/Tollgates to ensure the Billing is complete o Ensuring all training sessions are completed on a daily basis & DTPs are prepared and reviewed and approved on time. o Ensure Knowledge Cascade & Ramp up is on track o Go Live readiness & Report out o Ramp up Progress to ensure 100% Go Live and Transition Exit Transitions completed as KT Specialist  Procure To Pay & Banking Transition for Global giant in Foods & Beverages Industry Canada Region– 2015  Procure To Pay, T&E, Accounts Reconciliation Transitions for Global giant in Foods & Beverages Industry Canada Region – 2014  Ticket Prep Transport Process & Cash Application Global giant in CEMENT Industry - 2013  Procure to Pay Transition for Global giant in CEMENT Industry – 2013  Procure to Pay Transition for Branded Consumables, Consumer and Outdoor Solutions – 2012  Order to Cash Operations Manager for Social Media giant consisting 60 member cross regional teams (India, Krakow & Manila), including process Transformations projects – 2018  Transition Manager for a European Banking Client (KYC & Remediation processes) – 2019 & 2020 ON SITE ASSIGNMENTS: OPERATIONS MANAGER, BANGALORE – ORDER TO CASH FOR SOCIAL MEDIA GIANT (2017 - 2018)  Managed the entire O2C Operations (Credit & Collections, Cash application, Billing & Customer Care, Sales Finance) for 80 resources across geographies (Bangalore, Philippines & Krakow)  People management activities, including monthly & yearly appraisals  Leadership & Client reporting & establishing the regular Governance calls  Transitioning of new processes & activities from client to IBM locations & internal transitions to improve the efficiencies of existing teams & actives  Transformation of existing activities to enable the client to achieve Best in class processes, including automation of existing activities.  Assist client in implementing new version of ERP & new tools to improve end user experience. This included end to end UAT on ERP & tools, RFI, RFP, Solutioning & implementation of new tools IBM BPSC- NETHERLANDS (AUG’16 – OCT’16) RESPONSIBILITIES:  Share process (Procure to Pay) and Non-process (Employee Retention, Engagement & Development) expertise during Ramp-up and Go-Live  Guide & assist Team Leaders to improve productivity, quality and better controls  Introduce IBM Tools in the new projects for IBM Global Process Standards  Conduct IBM related trainings to Team Leaders and Client’s Employees IBM EAST EUROPE ASIA LTD - KAZAN, RUSSIA (JUL’15 – JULY’16) ROLE: PROCESS TRANSFORMATION / CONTINUES IMPROVEMENTS RESPONSIBILITIES:  Share process and Non-process (Employee Retention, Engagement & Development) expertise to stabilize the new center.  Identify process improvement opportunities, implement and drive change to achieve IBM Standard Process  Best practice sharing from other processes to improve productivity, quality and better controls  Introduce IBM Tools in the new projects for IBM Global Process Standard  Conduct trainings on Transition Methodology, Transition tools, Process, Workflow, ERP, MS Office AUTOMATIONS & EFFICIENCIES IMPLEMENTED:  Implemented several process improvement ideas to increase process efficiency.  Implemented Auto-mailer tool for several PTP & OTC teams across Russia and Turkey regions.  Macro & Win-automation implementation for multiple teams to enhance efficiency and reduce manual efforts.  Initiated process workshops with Clients & process managers to simplify, eliminate & automate processes to drive efficiency & better controls.

To process purchase orders with 100% accuracy. ; To handle the Escalations and Expedites. ; To prepare reports of daily productivity and weekly score card ; To manage the daily workflow ; To handle & resolve the technology issues of the Team (coordinate with the IT team to resolve all the system related issues of the team) To handle training for the new heirs, Interact and update the immediate superiors about the performance of new heirs To handle the teams transport issues ; To maintain the leave and over time file ; Responsible for daily internal quality checks and for preparing Quality report of the Team

Project management, PMP Certification

Internatoinal Finance, Finance

Finance & Accounting, Bachelors Degree

PMI Institute, Project Management Professional (PMP

Indian Institute of Labor Management, Finance

Indian Institute of Management & Engineering Studies, Accounting & Finance