CLIENTS: DELL AVAYA TWILIO TUPPERWARE NTT DATA TOOLS & TECHNOLOGY: Eloqua 10, Pardot, Salesforce.com, Marketo, HTML, CSS, JavaScript, Litmus, JIRA, Confluence, Wrike, Microsoft Project 2013, Microsoft Visio 2013, Power Point JOB PROFILE: * Work collaboratively with campaign managers to develop email and nurture campaigns that support the business objectives * Manage Digital Delivery personnel across multiple Client accounts in US clients * Develop content around Managed Delivery principles along with US clients' delivery teams. * Accountability to drive large technology projects for multiple Client accounts to successful completion and manage resource utilization. * Work Closely with Clients, Account Managers through Reporting and Governance. * Develop the Project plans, Resource allocation & levelling * Primary escalation contact for Client issues/queries related to full service email campaigns. * Measure all campaign activities to ensure they meet the agreed campaign objectives & report post implementation in line with the agreed Effectiveness process * Continuously monitor and test the effectiveness of all purchasing pathways, including A/B testing creative, landing pages, offers etc. to improve ROI * Providing regular evaluation and monitoring of the digital marketing strategies * Prepare the Weekly / Monthly report. Identify and Monitor the team members' performance. * Encourage team members to seek and participates in personal development opportunities * Document marketing automation processes, programs, and procedures * Provide leadership, mentoring and training to the team

CLIENT : BCEL BANK, LAOS DESCRIPTION: Spay Payment Gateway is the infrastructure that allows a merchant to accept credit card & other forms of electronic payment. When referring to payment gateways used for Internet transactions, it may also be called an IP payment gateway. A payment gateway is a server that is dedicated to linking websites and banks so that online credit card transactions can be completed in real-time. The service that automates the payment transaction between the shopper and merchant. It is usually a third-party service that is actually a system of computer processes that process, verify, and accept or decline credit card transactions on behalf of the merchant through secure Internet connections. Manage, co-ordinate and implement the end to end new Payment Gateway system within the time frame  Coordinate with clients to understand business requirements and alignment of deliverables.  Develop the Statement of Work, System Requirement Specification, WBS  Prepare the quotations for new projects and submit to Business Team  Develop Project Management Plan, Estimates, schedules, Resource Leveling  Involved in Risk Identification, analysis and risk mitigation plan.  Coordinate with users on UAT Testing and post live support.  Prepare the project status report & Monitor the team performance  Provide support and maintenance for application full lifecycle of the investment management process, from quantitative risk management to order entry, trade routing, and settlement. Verify and ensure that all incidents are resolved within SLA guideline  Developed functional specifications & system design specifications for client engagements.  Guided team members on client technical procedures, methods & standards and in understanding work assignments.  Respond directly to client requests for assistance and automated defect alerts, and resolve in a timely manner - monitoring, supporting, and administering key legacy application environments

CLIENT : NIT, DURGAPUR DESCRIPTION: Tech Focuz E-Governance System is designed to meet the requirements of NITD (National Institute of Technology, Durgapur). It includes the HR Management System, Accounts, Stores & Purchase, Document Flow, Academics etc., this is being developed with Java, J2EE, Struts, SQL server, Java Script with Linux environment. JOB PROFILE: * Manage, co-ordinate and implement the end to end new ERP system within the time frame as the ERP system including the following modules Accounts, HR Management System, Stores and Purchase * Coordinate with clients to understand business requirements and alignment of deliverables. * Develop Project Management Plan, Estimates, schedules, Resource Leveling * Involved in Risk Identification, analysis and risk mitigation plan. * Coordinate with users on UAT Testing and post live support. * Prepare the project status report & Monitor the team performance * Provide support and maintenance for application full lifecycle of the investment management process, from quantitative risk management to order entry, trade routing, and settlement. Verify and ensure that all incidents are resolved within SLA guideline * Actively involved in DR activities, Audit Process, Change Management Process. * Developed functional specifications & system design specifications for client engagements. * Guided team members on client technical procedures, methods & standards and in understanding work assignments. * Involved in setting up the helpdesk center (Level 2 and Level 3) * Respond directly to client requests for assistance and automated defect alerts, and resolve in a timely manner - monitoring, supporting, and administering key legacy application environments.

CLIENT : ROAYAL BANK OF SCOTLAND (RBS), UK DESCRIPTION: Single General Ledger (SGL) is one stop for all financial source system reports. Global strategic Single General Ledger for RBS. It aims to be the ledger for daily P&L and P&L Analysis, Balance Sheet substantiation, feeds and reconciliations to other group systems and the ledger for Statutory and Regulatory reporting. Managed a team of 3 onsite and 13 offshore resources. Created a new offshore-onshore model to ensure a smooth integration and working of the two teams. WISE (Web -based Investment System) - is a wealth management system used for straight thru processing. The application allows creation of customer & investment account and place orders for Mutual Funds, Bonds, Structured Products & stocks. It has the flexibility for both back-end and front end users with various levels of functions, which can be defined, based on different access rights. Interacts with Core Banking, RM workstation & Internet Banking systems. Successfully upgraded the product to a higher version without affecting any of the existing functionalities and incorporating all the new features of the version. JOB PROFILE: * Involved in scoping of requirements, monitoring project progress and ensuring compliance to quality parameters for Core Banking, RM workstation & Investment Banking systems. * Coordinate with clients to understand business requirements and alignment of deliverables. * Develop Project Management Plan, Estimates, schedules, Resource Leveling * Involved in Risk Identification, analysis and risk mitigation plan. * Coordinate with users on UAT Testing and post live support. * Prepare the project status report & Monitor the team performance * Provide support and maintenance for application full lifecycle of the investment management process, from quantitative risk management to order entry, trade routing, and settlement. Verify and ensure that all incidents are resolved within SLA guideline * Actively involved in DR activities, Audit Process, Change Management Process. * Upgrade product to a higher version & incorporate new features without affecting existing functionalities.

CLIENT : ROAYAL BANK OF SCOTLAND (RBS), SINGAPORE DESCRIPTION: NCS (Network Country Solution) is an application, which provides financial, management and client reporting. The primary objective is to enhance the control framework within the WCS Finance functions through technology and process improvements. It aims to be the ledger for daily P&L and P&L Analysis, Balance Sheet substantiation, feeds and reconciliations to other group systems and the ledger for Statutory and Regulatory reporting. Cash Management System is more than a service, it is about practicing a discipline for managing cash flow and implementing long-term solutions that are flexible and can adjust to the changing business environment. The benefits of tracking cash balance, monitoring payments and receivables, and performing liquidity management functions. The modules are Collection, payments and liquidity Management. JOB PROFILE: * Accountable for collation of requirements, preparation of HLD, LLD & review of test cases. * Reviewed & edited requirements, specifications, business processes & recommendations related to proposed solutions including process flow & responsibilities for each product type and control deviation. * Developed functional specifications & system design specifications for client engagements. * Optimized resource utilization through task allocation to resources. * Guided team members on client technical procedures, methods & standards and in understanding work assignments. * Involved in setting up the helpdesk center (Level 2 and Level 3) * Respond directly to client requests for assistance and automated defect alerts, and resolve in a timely manner - monitoring, supporting, and administering key legacy application environments. * Actively participate the Change Management Process, Audit Process & DR activities

VERINON technology SOLUTIONS (p) ltd, UAE & SINGAPORE CLIENTS : ZARCA INTERACTIVE, UAE & ABN AMRO BANK, SINGAPORE DESCRIPTION: Kondor Asia Upgrade & Hub is the project for migrate the data using Kmig Application Kondor+1.9 to Kondor+2.6. Purpose of this project is to make the Singapore as a Hub for all Asia pacific regions ABN AMRO Bank, Singapore. Successfully upgraded the product to a higher version without affecting any of the existing functionalities and incorporating all the new features of the version. The Process contains Manual Static Data Maintenance: Ex. User Groups, Codifiers, Users, Currencies etc.., Static data Migration (Objects): Ex. Counter parties, Papers, Bonds & Transactional Data Migration: Ex. Iam Deals, Spot Deals, Forward Deals, Fx Swap & Loan & Deposit Deals E-Policy project involved in maintenance of various systems like New business, Policy servicing, Pension and Payment. New business contains Proposal form, Policy form, Cover note, Certificate of insurance and Endorsement. This application process the following registers like proposal initiation register, adjustment sheet, Agents introduction and completion register and policy bonds. The premium calculation is based on assessment form decided by underwriters. JOB PROFILE: * Accountable for collation of requirements, preparation of HLD, LLD & review of test cases. * Reviewed & edited requirements, specifications, business processes & recommendations related to proposed solutions including process flow & responsibilities for each product type and control deviation. * Developed functional specifications & system design specifications for client engagements. * Optimized resource utilization through task allocation to resources. * Guided team members on client technical procedures, methods & standards and in understanding work assignments. * Involved in setting up the helpdesk center (Level 2 and Level 3) * Respond directly to client requests for assistance and automated defect alerts, and resolve in a timely manner - monitoring, supporting, and administering key legacy application environments. * Actively participate the Change Management Process, Audit Process, & DR Activities

CLIENT : EMIRATES TELECOM (ETISALAT), UAE CBCM (Corporate Billing & Customer Management) is successfully upgraded the product to a higher version without affecting any of the existing functionalities and incorporating all the new features of the version. PSTN is one of the billing module in CBCM project (Corporate Billing & Customer Management), all kind of PSTN related services it covers. It includes the Product and Service Management (PSM), Customer Management System (CMS), Customer Complaint Registration Service (CCRS), Sales and Order Handling (SOH), Billing and Invoicing (BIL), Payment and Adjustments (PAY) etc.

CLIENTS : ORBIT SATELLITE TV & RADIO NETWORK, BAHRAIN DESCRIPTION: Orbit.com is to arranging the easiest way to the customer online services. The benefits of the project is, to improved our customer service, reduction cost per subscriber, reduction of cost for telephone infrastructure since traffic to call centres will be reduced. Customer Online services included, View the customer's account , Online processing of subscription order forms, Online processing of Special events like movies, Customer's Complaints, Enquiries, Online Order by Special promotions, Online payment systems etc.... TECHNICAL SKILLS Operating Systems : Windows 10, Windows 2008 Server, UNIX

Computer Science and Engieering, Bachelor of Engineering

Oracle, Digital Marketing

Oracle, Digital Marketing

Oracle, Digital Marketing

Oracle, Digital Marketing

Loyalist,Canada, Project Management