Working with Embassies Working with travel agencies, event companies, promoting the Russian market

English teacher (online)

* Independently interviewed, recruited and trained foreign trainees; * Co-ordinated with the directors to operationalize festival "Zimafest''; * Net banking of the company, preparation of the accounting documents for the chief accountant

* Responsible for all guest relations, concierge, butlers; * Co-ordinated with project managers to operationalize Front Office construction and interiors; * Interviewed, hired, trained foreign trainees for Front Office; * Preparation for Opera configuration; * Prepared information for the Guest Services Directory, OS&E requirements for BoH and Public areas; * Prepared SOP's for Front Office Department, Dusit Devarana New Delhi, based on Dusit International standards * Worked on grooming standards and uniform standards

* Achieved specific targets assigned by GM for birthday and corporate parties sales, strong customer orientation and interaction * Managed 17 staff ; * Responsible for staff grooming, timekeeping and attendance; * Worked with staff to improve their commitment, quality and productivity at work ; * Contributed positively to the smooth running of the ice skating rink operation

Effectively I was the Resident Manager for the Russian clients, who are approx. 60% of in-house guests in winter season, approx. 125-150 pax per day. Reported directly to GM, Pascal Dupuis (Reference available on request): * Dealing with all operations departments for Russian guest issues; * Selling F&B and Spa reservations, and upselling rooms (all with incentive bonuses); * Liaising with Sales department to optimize cross-hotel revenue from Russian clients through offering blocks to tour operators; conducting `FAM' tours. * Front office functions include assistance with check in/out, concierge; * Independently resolve emergency situations requiring medical or police assistance for Russian guests; * Pro-actively created specific F&B events, menus

RKI , Teaching Russian as a foreign language

Language, spanish language courses

Economics, Masters in Commerce