Working as a wireless Level 2 Engineer with Cisco TAC  Configuring Cisco Autonomous APs (1200,1300,1400,1500, 1600,2600)  Configuring 2100, 4400, 2504, 5508 series Wireless controllers.  Upgrading the Autonomous APs.  Upgrading the Wireless controllers.  Configuring the security solutions on WLANs (WPA-PSK, Webauth, 802.1x Etc)  Configuring Auto-Anchor setup for guest WLANs  Configuring mobility between Wireless Controllers  A bit of hands on MSE and Cisco PI  Good understanding of OSI model, TCP/IP protocol suit (ARP, ICMP, TELNET, TCP, UDP, FTP, TFTP, IP)  IP addressing & Subnetting routing concepts (VLSM).  Network Routing using dynamic protocols like RIP, EIGRP, OSPF.  Applying Standard and extended access list to prevent the traffic.  Knowledge of DHCP  Knowledge of Switching, VTP, STP, RSTP, CDP  Configuration of inter VLAN routing in Layer-3 switches.  Creation and Configuration of VLANs and port assignment to VLANs on CISCO switches 2950,3550, 3650.  Good Understanding of bridging & switching concepts.  Maintain CISCO layer2, LAYER 3 SWITCH & ROUTER  Knowledge of installation and troubleshooting of windows ( XP, WINDOWS 7)

Proactive monitoring of NMS to track the interfaces/elements of Clients Network. *Configuring 2100, 4400, 2504, 5508 series Wireless controllers. Upgrading the Autonomous APs. Upgrading the Wireless controllers. Configuring the security solutions on WLANs (WPA-PSK, Webauth, 802.1x Etc) Configuring Auto-Anchor setup for guest WLANs Configuring mobility between Wireless Controllers Configuring VLANs, port security etc. • Judging the priority of the incidents on the basis of impact and urgency. • Updating the TT with all necessary snaps and passing out the necessary update to respective resolver teams. • To follow-up with various teams, resolver groups for complex problems and issues. • Acting as a center focal point for all departments during Severity 1 & 2 incidents and coordinating between them to get the results within the deadlines. • Starting Escalation & Notification (E&N) with Operational/Functional Management to avoid SLA breach • Manage supplier activities (driving/escalating 3rd party agents to dispatch and repair faults to meet service level agreements. • Managing Service Requests raised by the customer and ensuring the SLA's are met. • KCI (Keeping customer informed) using phone & emails based upon the Incident priority. • Attending Daily Service Review (DSR) calls for incidents reported in past 24 hour.

Take care of LAN infrastructure.

Worked for Talk Talk broadband services as a Semi Technical executive for UK Based company.

Worked for US based company named Globe cast as a customer support executive.

Arts, Art Education