• Analyze, define, and plan product documentation requirements • Collaborate with scrum teams to ensure required customer technical content is written, reviewed, and published • Review and resolve defects and enhancement requests in appropriate defect tracking tools • Use social media and analytic tools to monitor and enhance effectiveness of the help and support content • Provide feedback on product design, features, and functionality, as well as Information Services tools and processes • Use customer feedback to drive content, process, delivery, or accessibility improvement • Monitor and respond to customers through product communities • Ownership for complete product documentation and handle multiple projects simultaneously • Actively participated in innovation and ideating groups to improve delivery of content and customer satisfaction • Created “How To” videos to simplify a complex process

• Author, edit, review, and maintain documentation for Supply Chain Management product • Plan and execute documentation tasks related to release notes, online help, installation guides, and reference guides • Interact with SMEs and product teams for inputs and reviews • Coordinate with product management teams for end-to-end documentation delivery for the product release

• Author, edit, review, and maintain documentation for embedded medical devices, networking, and security • Plan and execute documentation tasks related to release notes, online help, installation guides, and reference guides for every release • Create quality process such as FDA guidelines for documentation for the organization • Create templates for various organizational needs such as forms, technical reports, and sales reports • Direct communication with the clients for inputs and reviews on customer facing documentation. • Create sales presentation for client presentations

Computer Science, INFORMATICS AND COMPUTER ENGINEERING