Function as a Duty Manager, supervising Front Office staff on a daily basis (Arrival court, Front Desk, Switchboard, Lifestyle Service). Make regular rounds of the Hotel to ensure smooth operations in all areas. Set a high example in regards to punctuality, appearance, attitude, leadership, Guest relations, observance of Hotel Policies and Procedures, loyalty to management and interdepartmental cooperation. Work with employees to carry out procedures ensuring an efficient check in and check out process, attend to all Guest complaints immediately and initiate follow up. Ensuring all Guest’s complaints are dealt promptly in order to attain Guest satisfaction with the protection of the Hotel’s Interest. Advice the Front Office Manager of any matters relating to Guests, their welfare and behavior as considered desirable for various reasons. In all incidents, provide management with reports and recommend actions to avoid repetition of any incident, accident theft, complaints. Interact with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Ensure all Colleagues within Front Office are fully aware of the daily inventory, yield and revenue management, sell rates. Ensure that all Colleagues have a complete understanding of and adhere to the Hotel colleague rules and regulations. Assist in the building of an efficient team of Colleagues by taking active interest in their welfare, safety and development. Set a positive example for guest relations.

Responsible for taking VIP’S check in & check out of the guest. Responsible for maintaining the guest profile. Responsible for butler service provided to the individual guest. Team member’s coordination, allocation control and record maintenance. Responsible for overall closing of the shifts. Responsible for training to the staff.

Bar management. Responsible for maintaining the “Beer master sheet” of the hotel. Team member’s coordination, allocation control and record maintenance. Responsible for overall closing of the shifts and the Restaurant. Responsible for providing training to the staff. Guest handling.

Team Coordinator in F&B department. Guest handling. Inventory control & management. Team members coordination, allocation control and record maintenance. Management of the staff.

Hospitality & Hotel Administration, Food and Beverage Service Operations / Front Office

Public Relation & Advertising, Public Relation & Advertising