Key Result Areas • Elicited requirements from the client via conducting requirements workshops, meetings and performed impact analysis • Prepared Business Requirements Documents (BRDs), system requirements specifications (SRS)/system design specification (SDS), Functional specifications, and defining project plans • Worked on SAP BPC (Business Planning and Consolidation) for reporting and forecasting. • Performed process improvement, Gap analysis (As-is, To-be), SWOT analysis, and Risk analysis in Agile and Waterfall projects • Modelled the system using Use Case Diagrams, Activity Diagrams, Sequence Diagrams, ER Diagrams • Build and Maintained trusted advisor relationship with MS Solution Managers for the architecture and delivery guidance with focus on identifying issues with current business processes and providing solution • Ensured Stakeholder management across US and India Orgs and handled Change Management • Continuous and Focused Delivery excellence with respect to Client expectations • Thorough understanding of Microsoft Software Subscription Business • Mapped Requirements with Product Features and conducted GAP Analysis • Coordinated with teams (Dev, QA, UX) for project related activities

Key Result Areas • Analysed client requirements and prepared Requirement Documents ,Process Modelling & wire framing E.g. BRS, SRS, Use Case, Designs, UAT Test Cases • Acted as the liaison between IT Solution Delivery Teams, Project Management and Business • Managed relationship with the business to ensure quality and timely business solutions • Performed process optimization, Gap analysis and Risk analysis and prepared process flow • Involved in day to day interaction with the business and project status reporting • Mentored junior resources of team for efficient work and handled change management • Involved in presentations ,business application training and support to the Business • Initiated kick-off calls, facilitated Product Demo and provided Implementation Sessions to the business. • Derived the project releases including interacting with various IT teams to build business cases, set priorities and deliverables, development, and modifications to the products

Key Result Areas • Captured business requirements and project scoping from Client • Prepared documentation for the project e.g. Business and Technical Specification Documents • Performed process optimization, Gap analysis (As-is, To-be) and Risk analysis • Modelled the system using UML/Use Case Diagrams, Activity Diagrams, Sequence Diagrams and Design Patterns • Conducted User Acceptance Testing (UAT) and Functional Testing (BVT) and verifying performance, reliability and fault tolerance issue • Mentored new resources and provided necessary trainings for their quick ramp up • Reviewed Test Plan, help in delivering and implementing the project as per scheduled deadlines • Led project releases by coordinating with Client, Development, Test and Support Teams • Involved in Application Enhancement using Iterative Model (Analysis, Design, Coding and Testing) depending on available timelines • Conducted KM (Knowledge Management) activities for the Team • Performed CC (Configuration Controller) activities

MBA, MBA