• Dealing with escalated technical/product issues for top tier Marine customers • Accomplishing Marine payment Integration and automation with leaders like J.P Morgan and ICICI Bank • Engaging with the engineering team to enhance business product • Using Eye-Share, Eye Capture tools to perform AI automation on financial invoices • Performing analysis and research of different sources of information to create data sets • Managing / Updating / Creating process SOP’s • Connecting with internal teams to improve the business technology process/operations • Managing performance of team members-from setting goals to assessing performance against goals to providing performance feedback • Assisting business unit management by providing risk management consulting support and risk management education and training • Recruiting, hiring, training, and coaching employees to develop top performing employees. Assists management with applicant screening process • Providing initial response, operational assistance, and development of software workarounds and/or resolutions • Creating solutions to customer problems. Provide sound recommendations to their queries. Provides resolution the first time • Delivering proactive communication to clients, account managers and project managers

• Ownership of escalated and higher-tier issues. Focusing on a faster and more accurate resolution • Complex issues requiring to find data using SQL queries • Debug issues on cloud application and expertise in working with cross-functional teams • Managing enterprise, Channel, and SMB account clients • Executing API calls using CURL and REST client • Integration with different CRM’s (SIKKA Soft, Zapier, Salesforce, Curve-Hero, etc.) • Data management and in-depth documentation of client issues on tickets • Managing client reviews on Google, Facebook, Yelp, and 150 + review websites • Managing SEO (Search engine optimization) • Connecting with the client via chat, email, and phone • Brainstorming, Troubleshooting, Technical support, and customer service for client issues • Taking team meetings and quick huddles to gather important information and to discuss new product information • Managing tickets on Jira and Salesforce Extras: • Training new employees on SQL, Integration, and product knowledge • Making constructive and detailed PowerPoint presentations for the training of new employees • Bringing out innovative ideas to make troubleshooting fast and easy for employees • Managing the role of a cultural committee member to make work fun and happy place

• Configuring modems and routers for AT&T clients • Extensive troubleshooting on modems like Netgear, CenturyLink, Motorola, Actiontec, etc. • Data management and documentation of customer queries on Siebel CRM. • Taking supervisor calls as an escalation team member • Working on 25 + tools to troubleshoot client issues • Managing case que of team members to make sure issues are being resolved timely • DNS resolution and IP config troubleshooting • Software - OS level troubleshooting in Win 7 & Win 10

• Maintenance of computers and network systems • Managing security of all computer systems • Managing privacy of data and applications on computer systems • Making presentations, working on Microsoft Excel and Microsoft Word • Creating daily reports of computer logs and activities • Management of computer hardware • Cabling and structure of wiring for internet connections

CCNA

BSC, Life Science

Class 12th, Science

Class 10th

CISCO, CCNA

CISCO, CCNA