• Collaborate with business and engineering leadership teams for defining and driving the product roadmap and executing product initiatives across multiple platforms and teams. • Prioritizing and sequencing the Backlog according to business value and ROI • Responsible to confirm and approve business and functional readiness for system implementations. • Assist with the elaboration of Epics, Themes and Features into user stories that are granular enough to be achieved in a single sprint. • Define acceptance criteria for the user stories to support the development of software application • Involved in end to end solution implementation life cycle as a functional Subject Matter Expert (SME) • Convey Vision and Goals at the beginning of every Release and Sprint • Support customer during the maintenance phase with managing their critical/business impact issues/questions • Acting as a key point of contact between business stakeholders and software engineering teams • Responsible for developing and maintaining relationships with peers across other teams, at the project level • Monitor project metrics for significant deviations in quality, cost, or schedule • Identify the best practices adopted by customers during interactions and communicate the same to Solution Management teams to enhance solution • Work closely with Account Directors/Customer Support Partners in keeping them updated with latest airline ticketing (Open systems) releases and timelines. • Support Backlog Refinement, Sprint Planning, Sprint Review exercises in collaboration with Development Team.

• Provide support to Project leaders on Agile practices, functional requirement documentations, impact analysis, user acceptance testing, etc. • Prepare and demonstrate presentations on travel technology products and services of the company to the prospective clients across the world. • Relationship Account building with Airlines and other corporate customers. • Provide consultancy and guidance to internal IT project teams on the domain issues. • Document the change request (CR) and new releases of the application as per the request of the client. Also, to obtain User acceptance testing prior to production roll out. • Manage geographic pre-sales of a particular area that has been assigned as well as product line to meet corporate objectives. • Participate in company’s strategic programs and policies. • Manage quality and consistency of product and ensuring impeccable service delivery. • Identify and attend tradeshows and other business activities (seminars, webinars, etc.) to keep abreast of varied developments in the marketplace, to find potential business opportunities and to market company’s end-to-end solutions.

• Managed and lead the reservations and sales support team of American Airlines at their India office, to achieve specific performance and sales objectives of the organization. • Framed a broad outline of the reservations plan and organizing work within the team to ensure organisation’s objectives are met. • Coordinated with Sabre (GDS) technical team for any functional issues. • Organised workshops, visual aids, presentations and standard operating procedures (SOP’s) to streamline functions of various teams to enhance their efficiencies. • Established and support the new setup of American Airlines office in Brisbane, Australia and trained the staff as per the policies and procedures of the airlines. • Extended support to the sales team by catering to the demands for local and international sales thereby maintaining a healthy rapport with agents. • Responsible for educating staff of American Airlines, the policies and procedures by conducting local in-house trainings. • Liaison with different departments of American Airlines and India setup in order to make timely reports to be submitted to American Airlines.

Business administration, Marketing and Sales

Accounting, Commerce