• Taking responsibility for the business performance of the 3 restaurants • Analyzing and planning restaurant sales levels and profitability • Organizing marketing activities, such as promotional events and discount schemes • Preparing reports at the end of the shift/week, including staff control, food control and sales • Setting budgets and agreeing them with senior management • Planning and coordinating menus • Coordinating the entire operation of the restaurant during scheduled shifts • Managing staff and providing them with feedback • Responding to customer complaints • Meeting and greeting customers • Advising customers on menu and choice of dishes and beverages • Recruiting, training and motivating staff (including cooks) • Maintaining high standards of quality control, hygiene, and health and safety • Checking stock levels and ordering supplies • Preparing cash drawers and providing petty cash as required • Re-branding and decoration of the restaurants • Creating new menus (implementing new dishes, design of printed menus) Own projects in this period: 1. Founded a magazine about Koh Chang (printed edition). Executing duties as a chief editor, editor, copywriter, designer, manager of the team. Preparing layouts, selling advertising, promotion of the magazine). 2. Creating and managing website about Koh Chang Island and groups in social networks. 3. Founded a Map of Koh Chang in Russian Language (making design, organizing printing, distribution and promotion, selling advertising).

Part-time and full-time job during this period, depending on high and low tourist season. • Working with customers (complaints, advise on orders, etc) • Helping Russian customers to communicate with staff in English • Working with hotel booking systems • Administrating group in social networks • Advertising and promotion in Internet • Design of brochures, advertising materials, menu, business cards • Creating new bar menu • Working as a barman, educating staff in the bar • Supervising work of the staff • Organizing point of sales of excursions, making sales • Concluding agreements with tour agencies

• Coordinating of the restaurant operation • Meeting and advising guests • Control of staff work • Control of quality of the dishes • Primary accounting • Buying supplies for the restaurant • Calculating of salary of the staff • Organizing events, parties • Contacting musicians, Dj's, MC's

Faculty of Economics, Credit and Finances