Job Profile • Developed, planned, and sold tour packages and travel service. • Organized and made reservations for transportation, accommodations, restaurants and tours. • Assessed hotel facilities and hotel staff to ensure outstanding service to guests. This included visiting hotels, restaurants, and resorts to conduct random checks on the quality of service, comfort of stay, and cleanliness. • Provided 24-hour on-call response service to clients and vendors. • Arranged for trip guides, translators, charters, and handling of special requests. • Provided information on customs regulations, travel itineraries, fares, group discounts and billing. • Planned tours and builds up itineraries due to request (Duration and destination) day by day. • Provided quotes and pricing for tours. • Assigned tour leaders for each tour. • Handled bookings for hotels, transportation, and sites of excursion. • Closed file accounts and evaluated the services offered. • Managed travel budget of up to $30,000 per trip while leading tour groups of more than 50 customers. • Worked closely with decision-makers at local attractions to accommodate group tours. • Collaborated with the supervisor to promote the business on social media to attract customers overseas. • Consistently exceeded job performance expectations. • Provided pricing information, brochures and internet-based information • Liaised between coach operators, airlines, hotels and resort representatives, visiting resorts to ascertain accommodation quality and suitability • Marketed holidays to clients via travel agents, websites, brochures • Directed calls to necessary departments while inputting reservations for a variety of nationalities • Established new clientele for company according to company standards • Monitoring updates on files and reservations in company's 4D system. • Directed customers to appropriate staff for voucher exchange and travel tickets. • Drove and conducted tours for tour groups. • Drove for College and Professional sports teams. • Cleaned and maintained equipment on daily and multi-day trips. • Maintained all documents and records required by both state and federal laws. • Coordinated with travel agents to create itineraries for their clients according to specific guidelines. • Provided exceptional customer service to our clients and supported our sales team. • Quality control component in all aspects of the quotation and reservations process. • Planned, organized and processed trips for international clients using our own computer software. • Responsible for hotel, city tours, restaurants and car reservations. • Offered specialized English and Spanish customer service to international customers on site. • Processed applications, requests, orders by phone and e-mail • Formatted daily time management workflow reports • Accounted for current sales • Consistently achieved personal sales plan goals. • Handle all the reservation bookings and operation issues. • Tour Document processing (Invoice, Receipt, Vouchers, Program ) • E-mail Communication and Sales. • Operations for follow-up from the beginning until the end for all tour programs. • Inspect hotels and prepare reports on each hotel for data basis. • Effective communication skills and Problem solving. • Ability to assess client needs. • Flexibility and the ability to work under pressure. • Processing Company Taxation. Strategic Working • Effective deployment of end to end tourism Processes. • Implement Tour & Travel policies/procedures in line with customers. • Customer Grievance handling platforms. • Customer Connectivity initiatives. • Maintaining congenial relations in the company between employer and customers. • Keeping customer satisfaction level high by providing good travel plans, regular new plans updation, clarity of travel plans & itinerary, basic facilities in satisfactory manner, customer engagement activities, etc. • Formulation of different Report i.e., New Tourism spot Analysis, Trend Analysis, Budgetary Report etc. • Analysis of Attrition rate of customers. • Maintain an effective & continuous flow of communication with the customers. • Maintain all customer records in Directory. Achievements • Established Competency based Tourism Management System. • Take initiative for employee quarterly and annual reward system in the company. • Selected for Best Performer Award in the 3rd& 4th quarter of 2015. • Awarded with best Employee for the year of 2015. • Awarded with best Employee for the year of 2016.

MBA, TOURISM AND HOSPITALITY